Warranty terms

Softair.ee is offering buyers the manufacturers warranty on following terms:

Manufacturer solely exchanges or repairs new products with manufacturing defects. Manufacturer reserves the right to assess whether a complaint is covered by the warranty or not.


Manufacturing defects handling is divided in 4 main groups:

1. Spring airsoft guns:

  • Manufacturing defects will be repaired free of charge for the first 6 months
  • If its not possible to repair the product it will be exchanged or refunded.

2. Gas and Co2 airsoft guns and airguns with and without blowback:

  • Manufacturing defects will be repaired free of charge for a period of 6 months from the shop’s sales date.
  • If its not possible to repair the product it will be exchanged or refunded.

3. Electric airsoft guns are divided 3 main classes:

3.1 Discoveryline
Manufacturing defects will be repaired free of charge for a period of 2 month from the shop’s sales date.

3.2 Sportline
Manufacturing defects will be repaired free of charge for a period of 4 months from the shop’s sales date.

3.3 Proline
Manufacturing defects will be repaired free of charge for a period of 12 months from the shop’s sales date.

4. Optics and sights

  • Optics and sights under the Strike System Pro Optics brand with manufacturing defects will be repaired or replaced free of charge for a period of 12 months from the shop’s sales date.
  • If its not possible to repair the product it will be exchanged or refunded.

NB! Batteries are covered only with starting warranty.


Exchange/repair is conditional on the following:

– The product appears as new
– The product must be returned in original packaging to the extent possible
– A receipt with the shop’s sales date must be enclosed with the complaint
– No attempts must have been made to disassemble or open the product
– Movable parts and wearing parts such as springs and seals are not covered by the warranty
– New and original pellets bought from Softair.ee have been used
– The pellets may only be used once

 

New products that have been exposed to user-related faults will not be repaired or exchanged. Examples of user-related faults are as follows (not exhaustive):

– The equipment has been dropped etc.
– The magazine has not been correctly inserted or removed.
– Not suitable bullets are used in gun.

Client covers warranty items transport costs to Softair.ee, Pae 72, Tallinn.